Falcon Palace Hotel

nothing

location was good, near the airport bad I got a big matter, so I arrived hotel late more than check in time what I booked. When I arrived, the hotel said the manager doesn't answer so we couldn't give you room. I waited for 3hours, but the manager didn't answer. So I want to cancel, but they said it's impossible. How can this happen... So terrible to me this hotel make the customer to wait outside for hours, the cleanliness was terrible

Everything was good.