Cancellation and Refund Policy
This policy is an annex to the Distance Sales Agreement.
7.1. Where the terms come from
Each hotel and each rate has its own cancellation terms, penalty amounts and penalty dates, which come from the hotel through our supplier Sindibad Turizm Ticaret A.Ş. (Safaryar Holidays). The terms applicable to your booking are shown at the payment step, in the confirmation email and on the booking page in your account. The general rules on this page complement the booking-specific terms.
All deadlines are calculated in the time zone stated in the booking.
7.2. Rate types
| Rate | Payment | Cancellation |
|---|---|---|
| Refundable, pay now | At the time of booking | Full refund within the free cancellation period |
| Refundable, pay later | Automatically, 48 hours before free cancellation ends | No charge if cancelled within the period; full refund if payment was already taken |
| Non-refundable | At the time of booking | The amount paid is not refunded |
7.3. Cancellation within the free cancellation period
If you cancel before the free cancellation period ends, the full amount paid is refunded. If payment has not yet been taken, nothing is charged. Automatic payment does not end your free cancellation right.
7.4. Cancellation after the free cancellation period
The hotel's penalty for that rate applies as it is. The penalty is deducted from the amount paid and the balance is refunded. The exact refund amount is shown on screen before you cancel.
7.5. No-show and early departure
If you do not arrive at the hotel on the check-in date, the rate's cancellation terms apply; this is usually the full amount. Leaving early does not entitle you to a refund for unused nights; if the hotel agrees to a refund, it will be passed on to you.
7.6. If payment cannot be taken
Under a pay-later rate, if the automatic payment fails you will be emailed a link to complete payment and payment will be retried every 12 hours. If payment has still not been received 24 hours before the free cancellation deadline, the booking is cancelled automatically without penalty and you are notified.
7.7. Changes
Changes of date, room or hotel are made by cancelling the existing booking under these terms and making a new booking. Requests to correct a guest name or for special requests are sent to destek@otelyar.com and are subject to the hotel's acceptance.
7.8. How to cancel
- From the booking page in your account,
- From the cancellation link in the confirmation email,
- Through the Defne support assistant or destek@otelyar.com.
Defne or the support team can start a cancellation; it takes effect only when you click and confirm the link sent to the email address on the booking. A cancellation confirmation is sent by email.
7.9. How refunds are made
Refunds are made to the card used for payment and in the currency paid. Otelyar deducts no service or transaction fee and does not pass on exchange rate differences. The refund instruction is given when the cancellation is confirmed and within 3 business days at the latest; depending on your bank, it usually takes 5–10 business days to appear on your account.
7.10. Hotel unable to provide the service
If the hotel cannot honour your booking, you will be offered an equivalent or higher-category hotel in the same area at no extra cost; if you do not accept, the full amount paid is refunded within 14 days.
7.11. Right of withdrawal
There is no 14-day right of withdrawal for accommodation on specific dates (Turkish Distance Contracts Regulation Art. 15(1)(g)). Your rate's free cancellation right is not affected.